What to do?

[dayumay]

I made a purchase 1 month ago today. According to 17track, on june 1st the status shows delivery completed, yet nothing has arrived. My adress Is correct—I triple checked before placing the order. I reached out to the seller, but the response is always the same: "please wait I'll check" followed by silence. Has anyone else gone through this?

I also placed another order on may 21st I think, and that one actually arrived 2 days ago, but it was from a different seller. For that order I could follow every step, and I received a new tracking number once it cleared from custom.

 

[Retract8740]

Could you get in touch with the delivery service? Perhaps they marked it as delivered by mistake or something, and it's still sitting at their facility.

 

[BNLFL]

USPS, or UPS, or another carrier — which was it?

 

[SeaGypsy]

GOFO marked a package as delivered for me, but it hadn't actually arrived—it turned up several days afterward.

 

[dayumay]

Retract8740 said:

Could you get in touch with the delivery service? Perhaps they marked it as delivered by mistake or something, and it's still sitting at their facility.

I got in touch with the seller and asked whether they could find out which carrier handled the delivery here once it cleared customs, but the reply is always the same " please wait a moment" and after that there's no response. When I entered the same tracking number on the local carrier's site here, nothing came up, whereas with my other package that already arrived, a new tracking number was issued after custom clearance.

 

[dayumay]

BNLFL said:

USPS, or UPS, or another carrier — which was it?

For getting my package out of China, they rely on jiuyou logistic. What's odd is that it passed through a number of nearby countries prior to reaching the destination country. My second order didn't do that—it headed directly from China to here, and I was able to track the whole delivery journey on 17track. I realize the system can have delays at times, but 1 month to get from China to here seems way too long to me, especially since I'm only 1 country away. I bought some stickers on Alibaba that came via UPS, and they arrived in 4 days, super fast

 

[CNCCurrency]

dayumay said:

Retract8740 said:

Could you get in touch with the delivery service? Perhaps they marked it as delivered by mistake or something, and it's still sitting at their facility.

I got in touch with the seller and asked whether they could find out which carrier handled the delivery here once it cleared customs, but the reply is always the same " please wait a moment" and after that there's no response. When I entered the same tracking number on the local carrier's site here, nothing came up, whereas with my other package that already arrived, a new tracking number was issued after custom clearance.

Seems like glyexpress handled the shipping—have you tried getting in touch with them?

 

[dayumay]

CNCCurrency said:

dayumay said:

Retract8740 said:

Could you get in touch with the delivery service? Perhaps they marked it as delivered by mistake or something, and it's still sitting at their facility.

I got in touch with the seller and asked whether they could find out which carrier handled the delivery here once it cleared customs, but the reply is always the same " please wait a moment" and after that there's no response. When I entered the same tracking number on the local carrier's site here, nothing came up, whereas with my other package that already arrived, a new tracking number was issued after custom clearance.

Seems like glyexpress handled the shipping—have you tried getting in touch with them?

I've reached out to the seller multiple times regarding this issue, and their response was that they would get in touch with jiuyou logistic and advised me to be patient. However, I've already been waiting for a few days now, so it seems I'll likely need to wait even longer.

 

[Month]

dayumay said:

I made a purchase 1 month ago today. According to 17track, on june 1st the status shows delivery completed, yet nothing has arrived. My adress Is correct—I triple checked before placing the order. I reached out to the seller, but the response is always the same: "please wait I'll check" followed by silence. Has anyone else gone through this?

I also placed another order on may 21st I think, and that one actually arrived 2 days ago, but it was from a different seller. For that order I could follow every step, and I received a new tracking number once it cleared from custom.

Reach out to the delivery company, not the vendor—once it's marked as completed, the responsibility falls on them to dispute that "completion."

In my case with my first order, the seller didn't include my contact details, and since I wasn't home, the courier left it hidden beside my door near some gas pipes and labeled it complete—because for them, handling an incomplete delivery is a hassle and involves a process, so they cut corners. I ended up calling the local delivery service that handled it, filed a complaint, and the driver phoned me to tell me its location, and I located it there, undisturbed.

Also, regarding your delivery service that reached your door:

If 17track lists gly as the one that initially picked up the package, it's probably NOT gly that actually brought it to your door based on my own experience—17track and similar tracking platforms often fail to display the real local delivery service that did the final leg, and in my situation it was also gly express as shown on 17track, but gly only got it to my country or a handover point, after which a Romanian delivery service took over, and figuring out which one was a real pain.

So on 17track, it only shows gly as both courier and last-mile courier, gly's own tracking site has no additional details, but parcelsapp indicated gly AND yun, which confused me, so I clicked on yun, and on their tracking page in a "more info" area, I discovered the actual true last-mile courier was sameday (not relevant to you, but that was the local one for me), so I had to get in touch with sameday, and that's how I finally resolved the missing package issue.

 

[laansasa]

SeaGypsy said:

GOFO marked a package as delivered for me, but it hadn't actually arrived—it turned up several days afterward.

GOFO is . In the past, packages (not peps) of mine were left at the wrong address. I reached out to them, but nothing came back. In the end, I went to the place that shared the same unit number but was on a different street, knocked, and asked whether they had it — and it was there. DoorDash drivers have also dropped our food at that address more than once. DoorDash at least gave a refund. It happens!

 

[Airborne Daddy]

Tell them to send it again, and let us know what happens so we can call them out in the open. Sure, they can point the finger at the shipping company, but at the end of the day the responsibility sits with them. A replacement should go out, and they can sort out the missing package with the carrier themselves. Which garbage seller is this?

 

[skaylife]

Seems like your package ended up at the wrong address, and I doubt the supplier will send another one, since tracking shows it as delivered. I ran into a similar situation not long ago. My door number is 44/1, yet the parcel was left at number 1 on the same street. Fortunately, my phone number was on the label too, and the recipient turned out to be honest. He rang me up and said the package had arrived at his place.

I work as a subcontractor for UPS, moving UPS containers to local distribution centers or picking them up from industrial clients. The best thing you can do is go to one of the delivery company's distribution centers and explain what happened. The scanners they carry record the GPS coordinates for every delivery. If they're willing, they can locate the address where it was dropped off using the GPS logs from the scanner. Those logs get uploaded to their servers every day, and they can be pulled up simply by providing the tracking number. However, only staff with the right access can do this. You need to ask politely, stay persistent, and be patient. Arguing or yelling at them won't fix anything.

A major issue with small deliveries is how many packages each van must handle daily. Every van is assigned around 150 addresses per day, and subcontractors get paid per package delivered. They're always rushing against the clock and often have new hires. Inexperienced workers make too many mistakes due to the added pressure. Most of what we order comes with free shipping, and everyone appreciates that. Your supplier might be charged something like $30~50 per delivery. But that doesn't mean they pass the full amount to the delivery service. If they did, they ought to be insured. Good luck!

 

[dayumay]

Month said:

dayumay said:

I made a purchase 1 month ago today. According to 17track, on june 1st the status shows delivery completed, yet nothing has arrived. My adress Is correct—I triple checked before placing the order. I reached out to the seller, but the response is always the same: "please wait I'll check" followed by silence. Has anyone else gone through this?

I also placed another order on may 21st I think, and that one actually arrived 2 days ago, but it was from a different seller. For that order I could follow every step, and I received a new tracking number once it cleared from custom.

Reach out to the delivery company, not the vendor—once it's marked as completed, the responsibility falls on them to dispute that "completion."

In my case with my first order, the seller didn't include my contact details, and since I wasn't home, the courier left it hidden beside my door near some gas pipes and labeled it complete—because for them, handling an incomplete delivery is a hassle and involves a process, so they cut corners. I ended up calling the local delivery service that handled it, filed a complaint, and the driver phoned me to tell me its location, and I located it there, undisturbed.

Also, regarding your delivery service that reached your door:

If 17track lists gly as the one that initially picked up the package, it's probably NOT gly that actually brought it to your door based on my own experience—17track and similar tracking platforms often fail to display the real local delivery service that did the final leg, and in my situation it was also gly express as shown on 17track, but gly only got it to my country or a handover point, after which a Romanian delivery service took over, and figuring out which one was a real pain.

So on 17track, it only shows gly as both courier and last-mile courier, gly's own tracking site has no additional details, but parcelsapp indicated gly AND yun, which confused me, so I clicked on yun, and on their tracking page in a "more info" area, I discovered the actual true last-mile courier was sameday (not relevant to you, but that was the local one for me), so I had to get in touch with sameday, and that's how I finally resolved the missing package issue.

Okay, so on the left side of the image is the package I'm still waiting on — that was my very first order. It went out through jiuyou. After it cleared customs, the status showed it was out for delivery, then a few days later it flipped to delivery completed. Once it passed customs, there was no way to keep tracking it.

On the right is my second order. That one I could follow at every step because it shipped with glyexpress, and I actually got it 4 days ago. When I hit more info on 17track for that one, the tracking number for the new local delivery carrier showed up.

For the first order — the one on the left — there's no more info button to click, so I can't see which local carrier picked it up after customs. I have no clue how to figure that out. I've reached out to the sender several times and every single time the reply is the same: " please wait I'll check". Then nothing back from her until I message again, and it's the same response all over again.

If the package turns out to be lost, will they ship another one? That most likely comes down to the seller. Some sellers will resend if customs grabs the package, but when it's lost I'm not sure. I guess I'll have to keep digging to find out which local delivery carrier ended up with it. I've never run into this before, but shit happens hehe

 

[dayumay]

Airborne Daddy said:

Tell them to send it again, and let us know what happens so we can call them out in the open. Sure, they can point the finger at the shipping company, but at the end of the day the responsibility sits with them. A replacement should go out, and they can sort out the missing package with the carrier themselves. Which garbage seller is this?

Is it okay for me to bring it up in this space? Should that be permitted, I'll do so, and as soon as I'm permitted to write a review, I will.

 

[dayumay]

skaylife said:

Seems like your package ended up at the wrong address, and I doubt the supplier will send another one, since tracking shows it as delivered. I ran into a similar situation not long ago. My door number is 44/1, yet the parcel was left at number 1 on the same street. Fortunately, my phone number was on the label too, and the recipient turned out to be honest. He rang me up and said the package had arrived at his place.

I work as a subcontractor for UPS, moving UPS containers to local distribution centers or picking them up from industrial clients. The best thing you can do is go to one of the delivery company's distribution centers and explain what happened. The scanners they carry record the GPS coordinates for every delivery. If they're willing, they can locate the address where it was dropped off using the GPS logs from the scanner. Those logs get uploaded to their servers every day, and they can be pulled up simply by providing the tracking number. However, only staff with the right access can do this. You need to ask politely, stay persistent, and be patient. Arguing or yelling at them won't fix anything.

A major issue with small deliveries is how many packages each van must handle daily. Every van is assigned around 150 addresses per day, and subcontractors get paid per package delivered. They're always rushing against the clock and often have new hires. Inexperienced workers make too many mistakes due to the added pressure. Most of what we order comes with free shipping, and everyone appreciates that. Your supplier might be charged something like $30~50 per delivery. But that doesn't mean they pass the full amount to the delivery service. If they did, they ought to be insured. Good luck!

The package also had my right phone number written on it, so in case it went to a different address, they would probably ring me. Around here, the local courier always phones ahead of delivery to verify the address and check that someone is in. I order frequently and have never run into any problems.

 

[CNCCurrency]

Airborne Daddy said:

Tell them to send it again, and let us know what happens so we can call them out in the open. Sure, they can point the finger at the shipping company, but at the end of the day the responsibility sits with them. A replacement should go out, and they can sort out the missing package with the carrier themselves. Which garbage seller is this?

Shipping to Thailand isn't the same as shipping to the USA

 

[skaylife]

dayumay said:

skaylife said:

Seems like your package ended up at the wrong address, and I doubt the supplier will send another one, since tracking shows it as delivered. I ran into a similar situation not long ago. My door number is 44/1, yet the parcel was left at number 1 on the same street. Fortunately, my phone number was on the label too, and the recipient turned out to be honest. He rang me up and said the package had arrived at his place.

I work as a subcontractor for UPS, moving UPS containers to local distribution centers or picking them up from industrial clients. The best thing you can do is go to one of the delivery company's distribution centers and explain what happened. The scanners they carry record the GPS coordinates for every delivery. If they're willing, they can locate the address where it was dropped off using the GPS logs from the scanner. Those logs get uploaded to their servers every day, and they can be pulled up simply by providing the tracking number. However, only staff with the right access can do this. You need to ask politely, stay persistent, and be patient. Arguing or yelling at them won't fix anything.

A major issue with small deliveries is how many packages each van must handle daily. Every van is assigned around 150 addresses per day, and subcontractors get paid per package delivered. They're always rushing against the clock and often have new hires. Inexperienced workers make too many mistakes due to the added pressure. Most of what we order comes with free shipping, and everyone appreciates that. Your supplier might be charged something like $30~50 per delivery. But that doesn't mean they pass the full amount to the delivery service. If they did, they ought to be insured. Good luck!

The package also had my right phone number written on it, so in case it went to a different address, they would probably ring me. Around here, the local courier always phones ahead of delivery to verify the address and check that someone is in. I order frequently and have never run into any problems.

It's genuinely great that you're keeping such an upbeat attitude. As long as nothing has actually shown up, nearly every vendor will send a replacement. In your case, though, the tracking record finishes with a delivery confirmation. If the vendor takes your word for it, a reship is possible. If not, there's nothing to be done, and nobody could really criticize a vendor for refusing to reship something marked as delivered. I buy from China through various vendors and always provide my phone number and e-mail address, yet I've never once seen them put detailed info on the label. Usually I'm able to follow each package by its tracking number through our system, since the majority of carriers lack tracking systems of their own and rely on our global one. One vendor I use ships via DHL. Delivery takes roughly 3 weeks, and I have no tracking ability at all until the parcel arrives on EU soil. There's only 1 way to explain that: the package travels to Germany under a different carrier, and DHL picks it up from there. Another vendor uses GLY SZ, and I can't track those shipments at all until they've already been delivered. Those arrive within 1 week, though, at odd hours such as 10:30PM. Once delivered, the tracking tool then marks it as delivered.

Our distribution center handles somewhere between 300K~350K packages per day, with a maximum capacity of 500K. Think about how much attention an uninsured package can really get from a carrier. Besides, not everyone who gets the wrong package bothers to call you.

 

[dayumay]

skaylife said:

dayumay said:

skaylife said:

Seems like your package ended up at the wrong address, and I doubt the supplier will send another one, since tracking shows it as delivered. I ran into a similar situation not long ago. My door number is 44/1, yet the parcel was left at number 1 on the same street. Fortunately, my phone number was on the label too, and the recipient turned out to be honest. He rang me up and said the package had arrived at his place.

I work as a subcontractor for UPS, moving UPS containers to local distribution centers or picking them up from industrial clients. The best thing you can do is go to one of the delivery company's distribution centers and explain what happened. The scanners they carry record the GPS coordinates for every delivery. If they're willing, they can locate the address where it was dropped off using the GPS logs from the scanner. Those logs get uploaded to their servers every day, and they can be pulled up simply by providing the tracking number. However, only staff with the right access can do this. You need to ask politely, stay persistent, and be patient. Arguing or yelling at them won't fix anything.

A major issue with small deliveries is how many packages each van must handle daily. Every van is assigned around 150 addresses per day, and subcontractors get paid per package delivered. They're always rushing against the clock and often have new hires. Inexperienced workers make too many mistakes due to the added pressure. Most of what we order comes with free shipping, and everyone appreciates that. Your supplier might be charged something like $30~50 per delivery. But that doesn't mean they pass the full amount to the delivery service. If they did, they ought to be insured. Good luck!

The package also had my right phone number written on it, so in case it went to a different address, they would probably ring me. Around here, the local courier always phones ahead of delivery to verify the address and check that someone is in. I order frequently and have never run into any problems.

It's genuinely great that you're keeping such an upbeat attitude. As long as nothing has actually shown up, nearly every vendor will send a replacement. In your case, though, the tracking record finishes with a delivery confirmation. If the vendor takes your word for it, a reship is possible. If not, there's nothing to be done, and nobody could really criticize a vendor for refusing to reship something marked as delivered. I buy from China through various vendors and always provide my phone number and e-mail address, yet I've never once seen them put detailed info on the label. Usually I'm able to follow each package by its tracking number through our system, since the majority of carriers lack tracking systems of their own and rely on our global one. One vendor I use ships via DHL. Delivery takes roughly 3 weeks, and I have no tracking ability at all until the parcel arrives on EU soil. There's only 1 way to explain that: the package travels to Germany under a different carrier, and DHL picks it up from there. Another vendor uses GLY SZ, and I can't track those shipments at all until they've already been delivered. Those arrive within 1 week, though, at odd hours such as 10:30PM. Once delivered, the tracking tool then marks it as delivered.

Our distribution center handles somewhere between 300K~350K packages per day, with a maximum capacity of 500K. Think about how much attention an uninsured package can really get from a carrier. Besides, not everyone who gets the wrong package bothers to call you.

Is 32 days too soon to request a refund? I'm hoping I'll get one.

I've reached out to the seller several times, asking them to get in touch with the delivery carrier, but they never get back to me. It's just silence. When I ask again, I get the same reply, yeah.

I get that parcels go missing sometimes—with the sheer volume of packages going out daily, errors are bound to happen.

 

[skaylife]

Airborne Daddy said:

Tell them to send it again, and let us know what happens so we can call them out in the open. Sure, they can point the finger at the shipping company, but at the end of the day the responsibility sits with them. A replacement should go out, and they can sort out the missing package with the carrier themselves. Which garbage seller is this?

Not on this occasion, mate. Were I in a vendor's position, I would reship to a returning client a single time after a delivery notification appears. Twice, though? No. And certainly not for every client. For that to happen, trust has to be established between the vendor and the client. If you were a vendor, don't sit there and tell me every claimed lost package with a correct delivery notification ought to be reshipped. And don't rush to humiliate anyone either. First, try putting yourself in their position for a moment! Your style and jokes, I enjoy them. But not on this occasion. It could even be your most favourite vendor. You have no way of knowing that, and that person doesn't yet have the privileges to use a vendor's name.

 

[skaylife]

dayumay said:

skaylife said:

dayumay said:

skaylife said:

Seems like your package ended up at the wrong address, and I doubt the supplier will send another one, since tracking shows it as delivered. I ran into a similar situation not long ago. My door number is 44/1, yet the parcel was left at number 1 on the same street. Fortunately, my phone number was on the label too, and the recipient turned out to be honest. He rang me up and said the package had arrived at his place.

I work as a subcontractor for UPS, moving UPS containers to local distribution centers or picking them up from industrial clients. The best thing you can do is go to one of the delivery company's distribution centers and explain what happened. The scanners they carry record the GPS coordinates for every delivery. If they're willing, they can locate the address where it was dropped off using the GPS logs from the scanner. Those logs get uploaded to their servers every day, and they can be pulled up simply by providing the tracking number. However, only staff with the right access can do this. You need to ask politely, stay persistent, and be patient. Arguing or yelling at them won't fix anything.

A major issue with small deliveries is how many packages each van must handle daily. Every van is assigned around 150 addresses per day, and subcontractors get paid per package delivered. They're always rushing against the clock and often have new hires. Inexperienced workers make too many mistakes due to the added pressure. Most of what we order comes with free shipping, and everyone appreciates that. Your supplier might be charged something like $30~50 per delivery. But that doesn't mean they pass the full amount to the delivery service. If they did, they ought to be insured. Good luck!

The package also had my right phone number written on it, so in case it went to a different address, they would probably ring me. Around here, the local courier always phones ahead of delivery to verify the address and check that someone is in. I order frequently and have never run into any problems.

It's genuinely great that you're keeping such an upbeat attitude. As long as nothing has actually shown up, nearly every vendor will send a replacement. In your case, though, the tracking record finishes with a delivery confirmation. If the vendor takes your word for it, a reship is possible. If not, there's nothing to be done, and nobody could really criticize a vendor for refusing to reship something marked as delivered. I buy from China through various vendors and always provide my phone number and e-mail address, yet I've never once seen them put detailed info on the label. Usually I'm able to follow each package by its tracking number through our system, since the majority of carriers lack tracking systems of their own and rely on our global one. One vendor I use ships via DHL. Delivery takes roughly 3 weeks, and I have no tracking ability at all until the parcel arrives on EU soil. There's only 1 way to explain that: the package travels to Germany under a different carrier, and DHL picks it up from there. Another vendor uses GLY SZ, and I can't track those shipments at all until they've already been delivered. Those arrive within 1 week, though, at odd hours such as 10:30PM. Once delivered, the tracking tool then marks it as delivered.

Our distribution center handles somewhere between 300K~350K packages per day, with a maximum capacity of 500K. Think about how much attention an uninsured package can really get from a carrier. Besides, not everyone who gets the wrong package bothers to call you.

Is 32 days too soon to request a refund? I'm hoping I'll get one.

I've reached out to the seller several times, asking them to get in touch with the delivery carrier, but they never get back to me. It's just silence. When I ask again, I get the same reply, yeah.

I get that parcels go missing sometimes—with the sheer volume of packages going out daily, errors are bound to happen.

I'm certain their intention is to assist you. However, their hands are tied until the carrier confirms the delivery was done properly. All the vendor will hear from the carrier is that they're looking into it—and they won't. You catch my drift? The real fix lies with your local distribution hub. Phone calls or emails won't make anyone pay attention. Once they've read and replied to your message or picked up your call, it's out of mind. If you can, just go there in person.

Is our situation identical? No! But there's a cost. Every parcel, insured or not, is valued at €50 and will be compensated if tracking shows it was delivered to the wrong place, lost in transit, or misplaced at any facility.