Keep messaging them regularly, don't let up. For instance, check in every couple of days to see where things stand. Fingers crossed your refund comes through quickly.amosmylove said:
This is where the refund stands right now.
Because she can't do anything about it, I didn't see any reason to keep pestering her. But now that they've got my package again, they truly need to finish what they started.
Refund experiences with vendors: how long did it take?
- Thread starter amosmylove
- Start date
amosmylove
Explorer
WOOHOO! After I sent one more message, the refund finally came through. It took 7 days, but now that the money is here and they actually followed through, I’m not bothered. Refunding more than 400$ is something no one wants to do, so I had some worry for a while. From the time I ordered, it was 49 days altogether. Whew.Hotlongs said:
Keep messaging them regularly, don't let up. For instance, check in every couple of days to see where things stand. Fingers crossed your refund comes through quickly.amosmylove said:
This is where the refund stands right now.
Because she can't do anything about it, I didn't see any reason to keep pestering her. But now that they've got my package again, they truly need to finish what they started.
Looking forward to your review.amosmylove said:
WOOHOO! After I sent one more message, the refund finally came through. It took 7 days, but now that the money is here and they actually followed through, I’m not bothered. Refunding more than 400$ is something no one wants to do, so I had some worry for a while. From the time I ordered, it was 49 days altogether. Whew.Hotlongs said:
Keep messaging them regularly, don't let up. For instance, check in every couple of days to see where things stand. Fingers crossed your refund comes through quickly.amosmylove said:
This is where the refund stands right now.
Because she can't do anything about it, I didn't see any reason to keep pestering her. But now that they've got my package again, they truly need to finish what they started.
dayumay
Explorer
What was the length of time you waited on your order prior to requesting a refund?CMA Pooky said:
Looking forward to your review.amosmylove said:
WOOHOO! After I sent one more message, the refund finally came through. It took 7 days, but now that the money is here and they actually followed through, I’m not bothered. Refunding more than 400$ is something no one wants to do, so I had some worry for a while. From the time I ordered, it was 49 days altogether. Whew.Hotlongs said:
Keep messaging them regularly, don't let up. For instance, check in every couple of days to see where things stand. Fingers crossed your refund comes through quickly.amosmylove said:
This is where the refund stands right now.
Because she can't do anything about it, I didn't see any reason to keep pestering her. But now that they've got my package again, they truly need to finish what they started.
My situation mirrors what you went through. I placed an order on may 4th and nothing has arrived, the status shows delivery completed (first picture). Where I live, they typically ring ahead before delivering to confirm someone is home.
About 2 weeks after that first order, I ordered from a different vendor, and that package showed up 4 days ago with complete tracking (last picture)
We'll see what happens
In most cases, the earliest point you can request a refund is day 31. Since tracking shows the item as delivered, they might push back. Ask the shipper for a photo showing the package was delivered.dayumay said:
What was the length of time you waited on your order prior to requesting a refund?CMA Pooky said:
Looking forward to your review.amosmylove said:
WOOHOO! After I sent one more message, the refund finally came through. It took 7 days, but now that the money is here and they actually followed through, I’m not bothered. Refunding more than 400$ is something no one wants to do, so I had some worry for a while. From the time I ordered, it was 49 days altogether. Whew.Hotlongs said:
Keep messaging them regularly, don't let up. For instance, check in every couple of days to see where things stand. Fingers crossed your refund comes through quickly.amosmylove said:
This is where the refund stands right now.
Because she can't do anything about it, I didn't see any reason to keep pestering her. But now that they've got my package again, they truly need to finish what they started.
My situation mirrors what you went through. I placed an order on may 4th and nothing has arrived, the status shows delivery completed (first picture). Where I live, they typically ring ahead before delivering to confirm someone is home.
About 2 weeks after that first order, I ordered from a different vendor, and that package showed up 4 days ago with complete tracking (last picture)
We'll see what happens
RetCurious
Explorer
Please remember the recent upheaval (or downturn?) happening in China and elsewhere.
Raids on warehouses, shipping routes thrown off, and more customs checks.
I'm sure customers aren't the only ones feeling the pressure.
Raids on warehouses, shipping routes thrown off, and more customs checks.
I'm sure customers aren't the only ones feeling the pressure.