Wrong order ?

[mongchopz]

Hi , I placed an order with a well-known vendor from here and what arrived was completely incorrect — none of the products I use were in it , including vendor BAC , and the value is roughly 150 dollars lower than what I paid .

I’m not going to say who they are because :

I still have the no source discussion banner , and on top of that they haven’t replied yet .

What I’d like to know is how the forum members would handle this situation , meaning what should be expected from the vendor to fix it , since this is a first for me ( first time I’ve tried this vendor ) . Should I be the one paying to send it back , will a refund come my way , or will a replacement order be sent , etc etc

 

[woundcarping]

They sent the wrong item, but no worries—fixing it is their responsibility.

 

[mongchopz]

woundcarping said:

They sent the wrong item, but no worries—fixing it is their responsibility.

I get that, but what does "correct" actually involve?

 

[Chili777]

mongchopz said:

woundcarping said:

They sent the wrong item, but no worries—fixing it is their responsibility.

I get that, but what does "correct" actually involve?

Hold onto what arrived, and the vendor either ships your correct items or gives you your money back. Sending anything back to a seller is something you should never do. The mistake is theirs to fix.

 

[miameow]

From now on, whenever you buy anything grey, film yourself unboxing it. That kind of proof can't be argued with and will be useful later. Even so, how the vendor handles it is really their call. Take T from Q, for instance — they'd probably just laugh it off and keep going. The more decent ones will usually ship out the missing items again.

 

[ZippityDooDah]

mongchopz said:

woundcarping said:

They sent the wrong item, but no worries—fixing it is their responsibility.

I get that, but what does "correct" actually involve?

What counts as a fix is up to the vendor. Until they get back to you with a proposed resolution, there's nothing to assess. Stay calm, give it time to unfold, and only start stressing if a real problem appears.

 

[woundcarping]

mongchopz said:

woundcarping said:

They sent the wrong item, but no worries—fixing it is their responsibility.

I get that, but what does "correct" actually involve?

You placed an order for a certain item, that item hasn't arrived, and you don't know what fixing that shortfall would involve?

 

[mongchopz]

woundcarping said:

mongchopz said:

woundcarping said:

They sent the wrong item, but no worries—fixing it is their responsibility.

I get that, but what does "correct" actually involve?

You placed an order for a certain item, that item hasn't arrived, and you don't know what fixing that shortfall would involve?

Appreciate the patience and the useful feedback

 

[mongchopz]

update : the vendor say they will ship me a new order which is great

They have then told me they have suspended all shipments due to customs issues so will have to wait - not so great . They are still taking orders here and advertising specials so I will see if they are going to make it right or not .

 

[mongchopz]

Hoping this is the last update — the replacement order went out today. Honestly, the customer service has been great.

Appreciate all the feedback from everyone

 

[PepPimp]

Appreciate you posting this update. Picked up something I didn't know before.

 

[Rolltide61]

mongchopz said:

Hoping this is the last update — the replacement order went out today. Honestly, the customer service has been great.

Appreciate all the feedback from everyone

It has to be that British charm and courteous manner of yours.

 

[RetCurious]

Rolltide61 said:

mongchopz said:

Hoping this is the last update — the replacement order went out today. Honestly, the customer service has been great.

Appreciate all the feedback from everyone

It has to be that British charm and courteous manner of yours.

The dog pulled it off—nobody could resist that gaze.