Tron wallet: completely insecure and no support

[Whiynot20026]

A hacker took everything from me while using Tron wallet. When I made the transfer, the thief swapped in their own address for the legitimate one. I have screenshots from before and after. I wrote to Tron wallet customer service and got no reply at all. Roughly 4 days have passed. Trust wallet is what I strongly suggest.

Bill

 

[birdwhacker]

Bill,

It sounds like you got scammed, and you didn't do enough research. Could you share a bit more detail about what actually went down and who you believed you were talking to?

When it comes to anything involving your funds, a wallet app's customer service will never be able to assist. After you hit send, there's no going back.

Going forward, get your coins from Coinbase or Kraken, move them into a known and trusted wallet app such as Exodus, and from there send them to the vendor. Because you're not very technologically inclined, you need to be extremely careful when choosing a vendor.

Better luck next time.

 

[mybodyisasewer]

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

 

[Whiynot20026]

birdwhacker said:

Bill,

It sounds like you got scammed, and you didn't do enough research. Could you share a bit more detail about what actually went down and who you believed you were talking to?

When it comes to anything involving your funds, a wallet app's customer service will never be able to assist. After you hit send, there's no going back.

Going forward, get your coins from Coinbase or Kraken, move them into a known and trusted wallet app such as Exodus, and from there send them to the vendor. Because you're not very technologically inclined, you need to be extremely careful when choosing a vendor.

Better luck next time.

The amount involved wasn’t large. I’m not naming the rightful sender here. They had nothing to do with it. My son is employed in banking. He located the scammer’s address. He identified the day’s takings. He observed that the funds had been taken. They moved it out quickly and likely rotate addresses fast. In short, I had the right address. I swiped and afterward the address had changed. Looking at the reviews for Tron wallet, it’s a swamp of scammers. I simply wanted to share this. Trust wallet was extremely straightforward. I bought and sent from there without any problem. I’m not attempting to recover the money, but you’d expect Tron wallet would want to review the forensics and verify what occurred to me. If they ever respond I’ll post. Are the apps you recommend less expensive or merely verified as safer?

Bill

 

[Whiynot20026]

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

I figure every bit of technology out there has been compromised. Every one of us. Trust wallet worked without any issues at all.

Bill

 

[birdwhacker]

A wallet app ought to be free of charge. I have no idea what Tron wallet is, and searching for "safe and recommended crypto wallets" certainly doesn't bring it up.

You said you swiped to send funds – which tells me you were using your cell phone. The odds that your cell phone got "hacked" are extremely low in my view.

No matter what took place, next time just stick with a trusted program.

 

[birdwhacker]

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

 

[Whiynot20026]

birdwhacker said:

A wallet app ought to be free of charge. I have no idea what Tron wallet is, and searching for "safe and recommended crypto wallets" certainly doesn't bring it up.

You said you swiped to send funds – which tells me you were using your cell phone. The odds that your cell phone got "hacked" are extremely low in my view.

No matter what took place, next time just stick with a trusted program.

Trust me, this hasn't been quick. Plus, if you check the reviews for Tron wallet on the App Store, they're awful.

Bill

 

[birdwhacker]

Whiynot20026 said:

birdwhacker said:

A wallet app ought to be free of charge. I have no idea what Tron wallet is, and searching for "safe and recommended crypto wallets" certainly doesn't bring it up.

You said you swiped to send funds – which tells me you were using your cell phone. The odds that your cell phone got "hacked" are extremely low in my view.

No matter what took place, next time just stick with a trusted program.

Trust me, this hasn't been quick. Plus, if you check the reviews for Tron wallet on the App Store, they're awful.

Bill

Look at the file I've attached. Is this the wallet you mean?

Honestly, I'd advise against using that one, haha.

Good to hear you've sorted it out. Stay safe.

 

[mybodyisasewer]

birdwhacker said:

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

TRON is a whole blockchain, though TronLink stands as its main mobile application. The site is Tronlink.org. Another wallet that works with TRON is Trust Wallet, found at trustwallet.com. Both are used by loads of people for NFTs and staking various junk. If TronLink were compromised, it would be headline news. Their support is likely swamped by users who got hacked or scammed somehow, and my guess is they ignore those tickets.

 

[birdwhacker]

mybodyisasewer said:

birdwhacker said:

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

TRON is a whole blockchain, though TronLink stands as its main mobile application. The site is Tronlink.org. Another wallet that works with TRON is Trust Wallet, found at trustwallet.com. Both are used by loads of people for NFTs and staking various junk. If TronLink were compromised, it would be headline news. Their support is likely swamped by users who got hacked or scammed somehow, and my guess is they ignore those tickets.

Assuming he went with either of those is a stretch. Nothing he wrote points to that. Most likely it's a fraudulent app going by the name Tron wallet. That way, anyone searching "is tron wallet legitimate" only turns up the legit Tron cryptocurrency wallets you're describing.

mybodyisasewer said:

birdwhacker said:

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

TRON is a whole blockchain, though TronLink stands as its main mobile application. The site is Tronlink.org. Another wallet that works with TRON is Trust Wallet, found at trustwallet.com. Both are used by loads of people for NFTs and staking various junk. If TronLink were compromised, it would be headline news. Their support is likely swamped by users who got hacked or scammed somehow, and my guess is they ignore those tickets.

Clearly there's no compromise here.

mybodyisasewer said:

birdwhacker said:

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

TRON is a whole blockchain, though TronLink stands as its main mobile application. The site is Tronlink.org. Another wallet that works with TRON is Trust Wallet, found at trustwallet.com. Both are used by loads of people for NFTs and staking various junk. If TronLink were compromised, it would be headline news. Their support is likely swamped by users who got hacked or scammed somehow, and my guess is they ignore those tickets.

Yeah lol

 

[mybodyisasewer]

birdwhacker said:

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

The reason is that my phone budget never goes past 100 bucks. Seeing folks carry around 4 figures worth of assets on them every day really freaks me out. Sure, a factory reset is an option, but I don't run into these kinds of issues anyway. With a laptop, I guess wiping it makes more sense since it's worth something.

I noticed the app you shared is for iphone; no clue what OP is using, but the apple ecosystem is a mystery to me and it always will be.

 

[mybodyisasewer]

birdwhacker said:

mybodyisasewer said:

birdwhacker said:

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

TRON is a whole blockchain, though TronLink stands as its main mobile application. The site is Tronlink.org. Another wallet that works with TRON is Trust Wallet, found at trustwallet.com. Both are used by loads of people for NFTs and staking various junk. If TronLink were compromised, it would be headline news. Their support is likely swamped by users who got hacked or scammed somehow, and my guess is they ignore those tickets.

Assuming he went with either of those is a stretch. Nothing he wrote points to that. Most likely it's a fraudulent app going by the name Tron wallet. That way, anyone searching "is tron wallet legitimate" only turns up the legit Tron cryptocurrency wallets you're describing.

mybodyisasewer said:

birdwhacker said:

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

TRON is a whole blockchain, though TronLink stands as its main mobile application. The site is Tronlink.org. Another wallet that works with TRON is Trust Wallet, found at trustwallet.com. Both are used by loads of people for NFTs and staking various junk. If TronLink were compromised, it would be headline news. Their support is likely swamped by users who got hacked or scammed somehow, and my guess is they ignore those tickets.

Clearly there's no compromise here.

mybodyisasewer said:

birdwhacker said:

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

TRON is a whole blockchain, though TronLink stands as its main mobile application. The site is Tronlink.org. Another wallet that works with TRON is Trust Wallet, found at trustwallet.com. Both are used by loads of people for NFTs and staking various junk. If TronLink were compromised, it would be headline news. Their support is likely swamped by users who got hacked or scammed somehow, and my guess is they ignore those tickets.

Yeah lol

I went looking for tron wallet on the app store as well as the google play store. Somehow, one person has gotten his tiny pet app to the #1 spot. How is apple letting this happen? Over on google's side, scam apps like these typically get taken down. Perhaps his device was fine before, but after installing malware it certainly isn't

 

[Whiynot20026]

mybodyisasewer said:

birdwhacker said:

mybodyisasewer said:

birdwhacker said:

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

TRON is a whole blockchain, though TronLink stands as its main mobile application. The site is Tronlink.org. Another wallet that works with TRON is Trust Wallet, found at trustwallet.com. Both are used by loads of people for NFTs and staking various junk. If TronLink were compromised, it would be headline news. Their support is likely swamped by users who got hacked or scammed somehow, and my guess is they ignore those tickets.

Assuming he went with either of those is a stretch. Nothing he wrote points to that. Most likely it's a fraudulent app going by the name Tron wallet. That way, anyone searching "is tron wallet legitimate" only turns up the legit Tron cryptocurrency wallets you're describing.

mybodyisasewer said:

birdwhacker said:

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

TRON is a whole blockchain, though TronLink stands as its main mobile application. The site is Tronlink.org. Another wallet that works with TRON is Trust Wallet, found at trustwallet.com. Both are used by loads of people for NFTs and staking various junk. If TronLink were compromised, it would be headline news. Their support is likely swamped by users who got hacked or scammed somehow, and my guess is they ignore those tickets.

Clearly there's no compromise here.

mybodyisasewer said:

birdwhacker said:

mybodyisasewer said:

Tron functions as a self-custody wallet — a tool that remains under your control.

Should a different address have been inserted, that points to your device being compromised, with the address swapped in your clipboard. Attacks of this kind are extremely common.

Don't just trust the copy/paste; always verify the first and last characters visually to confirm they look correct.

On top of that, your device is likely compromised. Were this to happen to me, I would immediately power it off and destroy it.

Could you share a link for that wallet?

Also, wiping your device entirely? That seems like overkill, dude. If a device is compromised, a factory reset is the most you'd need—or just reinstall the OS if it's Windows. iPhones don't get rootkits installed on them.

TRON is a whole blockchain, though TronLink stands as its main mobile application. The site is Tronlink.org. Another wallet that works with TRON is Trust Wallet, found at trustwallet.com. Both are used by loads of people for NFTs and staking various junk. If TronLink were compromised, it would be headline news. Their support is likely swamped by users who got hacked or scammed somehow, and my guess is they ignore those tickets.

Yeah lol

I went looking for tron wallet on the app store as well as the google play store. Somehow, one person has gotten his tiny pet app to the #1 spot. How is apple letting this happen? Over on google's side, scam apps like these typically get taken down. Perhaps his device was fine before, but after installing malware it certainly isn't

I have a question. Suppose I back everything up to iCloud, then wipe my iPhone back to factory settings — would that clear out any malware? Or do I actually need to think about getting a different phone, or reinstalling every app plus a reset?

Bill

 

[mybodyisasewer]

I'm not the right person for that question. How thorough an iphone backup actually is, I couldn't tell you. That's exactly the sort of topic reddit is good for — plenty of iphone owners and security specialists hang out there.

 

[birdwhacker]

Whiynot20026 said:


Question. If I do an iCloud back up. And reset my iPhone to factory settings, can that help with any malware. Or should I really consider a new phone or re downloading all my apps and a reset.

Bill

Click to expand...

The app is the problem, not your phone. Delete it, stop using it, and file a complaint through the App Store as well.

There's no way someone is breaking into your iPhone — this is simply a terrible app that never should have made it onto the store in the first place.

edit: Was this app recommended to you by anyone? If yes, chances are they were in on the scam too. If you stumbled onto it by yourself, that's just awful luck — check things out carefully before trusting them next time, or run it by us first!

Edit: on top of that, anything you entered into that app is now in someone else's hands. For example, if your name and birth date were submitted, then your name and birth date are exposed, and so on

 

[Whiynot20026]

birdwhacker said:


Your device is not compromised. Just uninstall the app and don't use it any more, and submit a report on the App Store too.

Nobody is going to hack your iPhone, it's just a bad app that shouldn't have been allowed on the store.

edit: Did anybody suggest that app to you? If so, they were likely part of the scam too. Just piss poor luck that you found it on your own, do your due diligence next time or ask us beforehand!

Edit: also, any information you punched into the app is compromised. If you gave them your name and birth date, they have your name and birth date, etc

Click to expand...

When I searched Google for app options, Trust wallet and Tron appeared in the results. I plan to leave a review and file a complaint with Apple. Tronlink might have been the one recommended. I just fell for a scam. The same thing happened to me through eBay and PayPal 20 years ago. Getting used to new technology takes time. It’s not a huge issue. I’m picking up knowledge I never expected to gain. Using GLP1Chat has been a wonderful experience. The people here are fantastic. I’m happy to be included in this group. I really wanted to shine a light on this scam. And quickly Thank you for getting back to me.

Bill

 

[muhvugga]

If you managed to spot the counterfeit TRON app scam, could you share the signs you used to identify the fakes? (something like TUNA for phishing email scams that people can depend on?)

Is it really just a matter of searching for trusted wallet apps in several places and only believing those that multiple sources list as legitimate?

I came across this piece of news and fuggin’ yikes… stay safe out there.

https://www.rescana.com/post/26-fak...re-seed-phrase-theft-campaign-targeting-ios-u