My transfer from Cashapp to my Exodus wallet was rejected as a TOS violation.

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shirasu893

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I tried to send close to $1000 in USDC(ETH) from Cashapp to my Exodus wallet. I had previously (and successfully) sent (1) a small amount of BTC, and (2) a large sum of USDC(ETH) to that same wallet the prior week (and then used the USDC to purchase peptides). But this latest transfer failed "for security reasons." When I called Cashapp customer support, they said that the Cashapp algorithm had determined that allowing USDC to be sent to the address (of my Exodus wallet) would "violate Cashapp's terms of service."

Is there any workaround for this?
 
Pick a good vender. I have purchased form Exodus and Coinbase and never had a problem. Sounds like some vendors have been reported for commiting fraud. No problem with the vendor that I have been using.
 
Just generate a new wallet and transfer it there. If you have a balance in the old one, you can transfer it to the new one or vice versa.
 
5byfive said:


Just generate a new wallet and transfer it there. If you have a balance in the old one, you can transfer it to the new one or vice versa.

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Do you mean a new Exodus wallet, or a wallet in a new app?

It occurred to me to create a new user on my PC and then create a new Exodus wallet for that user. But I still worry that the Cashapp algorithm, noting the past failed attempt at a similar transfer, is going to fail a similar transfer to a new, unknown wallet. But it's worth a try.

Do you think the recency of a similar large transfer could be an issue?
 
Oldguy said:


Pick a good vender. I have purchased form Exodus and Coinbase and never had a problem. Sounds like some vendors have been reported for commiting fraud. No problem with the vendor that I have been using.

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But I've never used this vendor before, and I'm not sending from Cashapp to that vendor; I'm sending to my Exodus wallet. Or do you think that the vendor I used earlier this week is the problem?
 
Cashapp, Venmo, Paypal should be like last resort options to onboard for crypto.

Going forward if you're going to be buying often just get set up with Coinbase, Kraken, or Binance.
 
shirasu893 said:


I tried to send close to $1000 in USDC(ETH) from Cashapp to my Exodus wallet. I had previously (and successfully) sent (1) a small amount of BTC, and (2) a large sum of USDC(ETH) to that same wallet the prior week (and then used the USDC to purchase peptides). But this latest transfer failed "for security reasons." When I called Cashapp customer support, they said that the Cashapp algorithm had determined that allowing USDC to be sent to the address (of my Exodus wallet) would "violate Cashapp's terms of service."

Is there any workaround for this?

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Cashapp did this to me about a year ago. I was online with the AI "customer service" forever... And after I finally told the AI to kiss my a**, a real rep told me they could suspend my account for talking to their "reps" that way. Verbal assault on a computer is a thing I guess...

I buy directly from exodus now. I would see if you can transfer your crypto back to your bank and avoid cashapp.
 
maokai said:


Cashapp, Venmo, Paypal should be like last resort options to onboard for crypto.

Going forward if you're going to be buying often just get set up with Coinbase, Kraken, or Binance.

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10000%
 
shirasu893 said:


Do you mean a new Exodus wallet, or a wallet in a new app?

It occurred to me to create a new user on my PC and then create a new Exodus wallet for that user. But I still worry that the Cashapp algorithm, noting the past failed attempt at a similar transfer, is going to fail a similar transfer to a new, unknown wallet. But it's worth a try.

Do you think the recency of a similar large transfer could be an issue?

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According to Google. I haven't done it myself.





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shirasu893 said:


When I called Cashapp customer support, they said that the Cashapp algorithm had determined that allowing USDC to be sent to the address (of my Exodus wallet) would "violate Cashapp's terms of service."

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You should press them for an explanation. It could be useful to the rest of us too.

It's your assets being transferred to your personal wallet. Why is that not allowed? Is the large amount the issue? You can't move assets that you own to wherever you like because they are larger than some value? I mean, what kind of fuckery is this?!
 
byefatlicia said:


I buy directly from exodus now.

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I keep saying this every time I see someone mention this. Please don't buy (or swap) directly through Exodus. The fee is exorbitant. Just use a proper exchange like Kraken or Coinbase.
 
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tcpnomad said:


You should press them for an explanation. It could be useful to the rest of us too.

It's your assets being transferred to your personal wallet. Why is that not allowed? Is the large amount the issue? You can't move assets that you own to wherever you like because they are larger than some value? I mean, what kind of fuckery is this?!

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I was transferred from Cashapp's routine helpdesk to their Bitcoin help desk (even though the txn didn't involve BTC). I explained to the fellow I spoke with at the Bitcoin helpdesk that this transfer was to my own non-custodial wallet, which is when he gave me the "violating terms of service" explanation. I pressed him on it and asked how sending USCD(ETH) to my own custodial wallet could possibly be a TOS violation, and he said something to the effect that the address had been flagged. He implied that there was no information available as to why it had been flagged.

What I assumed is that Cashapp had earlier traced the blockchain for my previous USDC(ETH) transaction to the address of the peptide vendor, which had already been internally blacklisted by Cashapp. Thus, the intermediate address (my Exodus wallet) was also suspect. That's all I can come up with that makes any sense at all.
 
shirasu893 said:


the address had been flagged. He implied that there was no information available as to why it had been flagged.

What I assumed is that Cashapp had earlier traced the blockchain for my previous USDC(ETH) transaction to the address of the peptide vendor, which had already been internally blacklisted by Cashapp. Thus, the intermediate address (my Exodus wallet) was also suspect. That's all I can come up with that makes any sense at all.

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Oh wow. That's actually very interesting. So they flagged all addresses that they could find that sent crypto to an address that had been flagged?! Never heard of this before. But it makes some sense. I wonder if other crypto operations also trace things similarly. And I wonder if this is some kind of federal regulation. A bit strange because if this is true, then this kind of thing would be more common and better known.

This actually has implications for all of us. Our receive address should be different from our send address. I am going to look into this a bit.
 
tcpnomad said:


I keep saying this every time I see someone mention this. Please don't buy (or swap) directly through Exodus. The fee is exorbitant. Just use a proper exchange like Kraken or Coinbase.

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I've seen you say this. It doesn't cost me much???
 
byefatlicia said:


I've seen you say this. It doesn't cost me much???

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Sure. It's not all that much (for the amounts we deal in). But it just galls me that it is so much higher than what is normal in the crypto world. Comparatively, it is exorbitant.
 
tcpnomad said:


Oh wow. That's actually very interesting. So they flagged all addresses that they could find that sent crypto to an address that had been flagged?! Never heard of this before. But it makes some sense. I wonder if other crypto operations also trace things similarly. And I wonder if this is some kind of federal regulation. A bit strange because if this is true, then this kind of thing would be more common and better known.

This actually has implications for all of us. Our receive address should be different from our send address. I am going to look into this a bit.

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Again, this is just a theory of mine. Customer service at Cashapp didn't tell me "You previously sent USDC from (1) the address you tried to fund today to (2) an address we've blacklisted. So we won't let you again fund that intermediate address." That's just the only explanation I can come up with that makes any kind of sense to me.
 
maokai said:


Going forward if you're going to be buying often just get set up with Coinbase, Kraken, or Binance.

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What does the typical on-boarding process look like in Coinbase?

Cost and speed of access to transferred funds?
 
shirasu893 said:


Again, this is just a theory of mine. Customer service at Cashapp didn't tell me "You previously sent USDC from (1) the address you tried to fund today to (2) an address we've blacklisted. So we won't let you again fund that intermediate address." That's just the only explanation I can come up with that makes any kind of sense to me.

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In case you are interested, your theory is correct. Exchanges (etc.) absolutely trace the blockchains to collect addresses that interact with addresses that have been flagged. They may evaluate these addresses for riskiness by some algorithm and flag, or even report, them. This is required by federal law. There is a very extensive framework for this - how much to monitor, what to report, and when.

I wonder then, how many of us are offenders by association by now? If you are lucky, the addresses the vendor uses to interact with you are not the ones that were blacklisted. I can't believe it. I have been inadvertently counting on the vendor's OPSEC for my security.

Thanks for bringing this up. Had never really thought about this aspect of it.
 
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