StrawberrySeltzer51
Explorer
I realise that hardly anyone around here bothers with the telehealth or medspa route, but I deliberately chose it to begin with, mostly so that I could try the medication out without running my own testing and CoA analysis. Put another way: I accepted a higher price for a short while simply to find out how it made me feel.
So here is my account of what it was like dealing with Hers, the same company that trades as Hims when it is aimed at men. Sadly, no medication ever reached me.
When I joined, I took the advertised $39/month membership to cover the medication as well. That assumption was my error — once I read the details properly, it became clear the drugs themselves would push the bill up to somewhere near $149.
Having worked that out, my plan was to take the first month of medication and then drop the membership straight afterwards, moving to a cheaper provider.
Everything went wrong from that point on.
Once the membership was gone, Hers would not fill the prescription a clinician had already written for me. Getting anywhere with their support system was a miserable process. On a phone their messaging tool misbehaves — messages are regularly fired off half-finished while you are still typing.
Worse still, so much of that support runs on automated AI replies. I work in software, so the tell-tale signs are obvious to me. The moment it is handed a broken or amended message, context gets dropped and the answers start contradicting each other.
As one example, it kept telling me to “reinstate” the membership via a menu item that simply is not present on the phone app or on the website. Once I said so, the support AI changed tack and claimed the only fix was to buy a brand new membership at $149.99 and chase a refund afterwards.
I told them no. The original fee was already paid, and the prescription had already been approved. Even so, Hers would not fill it.
After all of this I have almost no faith left in the company or in the support setup behind it. Looking back, maybe I ought to have kept the membership alive until the drugs were physically on their way, but given how the whole thing played out, I doubt the order would have gone out before yet another billing cycle came around.
Taken as a whole, this ranks among the worst customer experiences I have had, and anyone thinking of joining should read the price structure and the cancellation terms with great care first.
In the end I got a human on the phone, and they gave me the same line the automated system had: another membership at $149.99 is required, because reinstating the original one is, they claim, beyond them.
So here is my account of what it was like dealing with Hers, the same company that trades as Hims when it is aimed at men. Sadly, no medication ever reached me.
When I joined, I took the advertised $39/month membership to cover the medication as well. That assumption was my error — once I read the details properly, it became clear the drugs themselves would push the bill up to somewhere near $149.
Having worked that out, my plan was to take the first month of medication and then drop the membership straight afterwards, moving to a cheaper provider.
Everything went wrong from that point on.
Once the membership was gone, Hers would not fill the prescription a clinician had already written for me. Getting anywhere with their support system was a miserable process. On a phone their messaging tool misbehaves — messages are regularly fired off half-finished while you are still typing.
Worse still, so much of that support runs on automated AI replies. I work in software, so the tell-tale signs are obvious to me. The moment it is handed a broken or amended message, context gets dropped and the answers start contradicting each other.
As one example, it kept telling me to “reinstate” the membership via a menu item that simply is not present on the phone app or on the website. Once I said so, the support AI changed tack and claimed the only fix was to buy a brand new membership at $149.99 and chase a refund afterwards.
I told them no. The original fee was already paid, and the prescription had already been approved. Even so, Hers would not fill it.
After all of this I have almost no faith left in the company or in the support setup behind it. Looking back, maybe I ought to have kept the membership alive until the drugs were physically on their way, but given how the whole thing played out, I doubt the order would have gone out before yet another billing cycle came around.
Taken as a whole, this ranks among the worst customer experiences I have had, and anyone thinking of joining should read the price structure and the cancellation terms with great care first.
In the end I got a human on the phone, and they gave me the same line the automated system had: another membership at $149.99 is required, because reinstating the original one is, they claim, beyond them.
