Shittersfull said:
5byfive said:
Shittersfull said:
bamagirl26 said:
to hold out for syringes and such. thinking about calling it off, but I get that not every place runs like Amazon—still, seriously?! I could've simply grabbed needles from my reliable pal Jeff!
**Scratch that. The universe answered me. Order shipped. I had sent an email asking to add an item to the order and got no reply, so I started questioning if the site was legit. It was.. Yippeeee!
You really need to adjust what you're expecting. With a small business, it's common for nothing to go out for 7 days after you order, and it can take even more time. They aren't sitting there waiting for your order to arrive so they can immediately drop everything and ship it. On top of normal business operations, owners take trips, deal with urgent family matters, and handle all sorts of other things. A 7-day turnaround is actually a decent outcome. Plenty of the time, it's going to be a longer wait than that.
If a small operation makes a habit of taking 7 days before sending anything out, staying afloat probably isn't something they'll manage for much time. I'm not asking for Amazon-level speed, but absent a clearly stated timeline given beforehand, my assumption would be that items go out inside 2 business days (domestic; for international, a somewhat longer window makes sense). Off the top of my head, I can't think of anyone besides Etsy who stretches it beyond that, and they always spell out the expected duration up front. A package arriving in 2 days is Amazon; a package leaving in 2 days is simply sound business practice.
It really comes down to what kind of operation you're dealing with. For me, quality of service matters more than speed. Plenty of owners are also holding down a 9-to-5. Back when I sold on ebay, Thursday was my only shipping day.
BNLFL said:
Shittersfull said:
5byfive said:
Shittersfull said:
bamagirl26 said:
to hold out for syringes and such. thinking about calling it off, but I get that not every place runs like Amazon—still, seriously?! I could've simply grabbed needles from my reliable pal Jeff!
**Scratch that. The universe answered me. Order shipped. I had sent an email asking to add an item to the order and got no reply, so I started questioning if the site was legit. It was.. Yippeeee!
You really need to adjust what you're expecting. With a small business, it's common for nothing to go out for 7 days after you order, and it can take even more time. They aren't sitting there waiting for your order to arrive so they can immediately drop everything and ship it. On top of normal business operations, owners take trips, deal with urgent family matters, and handle all sorts of other things. A 7-day turnaround is actually a decent outcome. Plenty of the time, it's going to be a longer wait than that.
If a small operation makes a habit of taking 7 days before sending anything out, staying afloat probably isn't something they'll manage for much time. I'm not asking for Amazon-level speed, but absent a clearly stated timeline given beforehand, my assumption would be that items go out inside 2 business days (domestic; for international, a somewhat longer window makes sense). Off the top of my head, I can't think of anyone besides Etsy who stretches it beyond that, and they always spell out the expected duration up front. A package arriving in 2 days is Amazon; a package leaving in 2 days is simply sound business practice.
It really comes down to the company. Good service matters more to me than quick service. Plenty of owners are also working full time jobs. Back when I had an ebay business, Thursday was the only day I shipped.
My take is that it's acceptable provided you give them a heads-up beforehand, or make it clear at the time they place the order.
That info was plastered across the top of my listing in huge bold text. Same thing in the middle, and again at the bottom, all in huge bold text. Repeat buyers made up 75% of my sales, and among the remaining 25%, most sent emails asking for tracking long before my shipping day arrived. When I pointed them back to my policy, a lot of them got annoyed. I still don't know how I could have made it any clearer. Running a small business, spending time each week answering a few dozen emails about when I ship ate up a ton of hours. Between ebay and the government, they pulled in far more from my effort than I ever saw. It stopped being worth the trouble.
