First failed delivery, what to do?

[peptidepower77]

I've placed somewhere around 12-15 peptide orders across different companies, and every single one showed up fine.

Back in March I ordered from one company, and things went sideways: the carrier attempted delivery a few times while I wasn't at home, then stopped trying. It never went to a local pickup location or anything like that, and no one reached out by phone. Instead, it got sent back to the original company through the same carrier. That was the end of March.

Since then I've been pestering the sales person nearly every day for updates on the next step. Every time I get something like "we are checking with a manager" or "we need to wait for the package to return". It was flagged as "being returned to sender" back in March and there's been zero movement since, so I'm at a loss for what else I can reasonably do. The salesperson appears to be holding out until it eventually turns up, but hasn't offered any plan for if it never does. A few times I've heard "I'm just an employee", so there's not much they can do.

I've stayed very patient and polite throughout, but now I don't know what counts as normal. Should they be trying to reship this package to me, or is it normal to wait for it to eventually go back? Is asking for a refund at this stage normal? I did order a second package from them between when the first shipped and when it failed to be delivered, and that one was fine.

Just looking for some suggestions as this is the first time it's happened and I feel like I'm not any closer to getting a resolution here, and I don't feel like the salesperson has any other suggestions other than just waiting more time. Thanks.

 

[mainefungi]

I know most people here probably won’t agree with me… but I wouldn’t call this a failed delivery. It’s not that the supplier couldn’t get the package to where it was supposed to go — it’s that nobody was there at that destination to accept it.

That being said… if tracking proves the package went back to the supplier, then asking them to refund everything except the shipping cost is completely fair…. Or you could ask for it to be sent again, with you covering the shipping a second time.

 

[staffn1]

I'm confused. The courier just tosses my parcel into the mailbox or leaves it sitting on the front porch. What's the reason someone has to be present to accept a delivery? Does this kind of thing happen with amazon for you too?

 

[Calm Logic]

staffn1 said:

I'm confused. The courier just tosses my parcel into the mailbox or leaves it sitting on the front porch. What's the reason someone has to be present to accept a delivery? Does this kind of thing happen with amazon for you too?

Signature requirements do come up at times, though a few options can get around that:

Airborne Daddy said:


some require signature. May be vendor requested, idk.... ive left a note on my door with sharpie writing that says fedex/ups please leave package.... print my name and sign and theyre fine with that. They snap a photo, got ur signature, theyre covered... i had a few emails from vendors saying package come in few days for signature.

Click to expand...

 

[cloratheshadow]

Tip: make sure somebody is there to receive the shipment, or arrange for another person to sign. If nobody signs, the parcel may end up stolen, or you might lose your claim to it. Should that not be possible, consider reaching out to the delivery organization or putting a note out. This is certainly not on the vendor, and sending it back to China can take a while. Once it comes back, I'd request a refund and switch to a vendor whose shipping company does not require a signature. Rather than jumping between many sellers, it's wiser to stay with a couple of reliable vendors you trust, since you'll then know precisely what to expect from shipping.

 

[BNLFL]

Calm Logic said:

staffn1 said:

I'm confused. The courier just tosses my parcel into the mailbox or leaves it sitting on the front porch. What's the reason someone has to be present to accept a delivery? Does this kind of thing happen with amazon for you too?

Signature requirements do come up at times, though a few options can get around that:

Airborne Daddy said:


some require signature. May be vendor requested, idk.... ive left a note on my door with sharpie writing that says fedex/ups please leave package.... print my name and sign and theyre fine with that. They snap a photo, got ur signature, theyre covered... i had a few emails from vendors saying package come in few days for signature.

Click to expand...

Uncommon in this community. It has happened just a handful of times, and only for premium products, which I'm fine with. What I do is leave a note asking them to drop it off at the neighbor's place, and the neighbor will sign for it.

 

[Airborne Daddy]

Calm Logic said:

staffn1 said:

I'm confused. The courier just tosses my parcel into the mailbox or leaves it sitting on the front porch. What's the reason someone has to be present to accept a delivery? Does this kind of thing happen with amazon for you too?

Signature requirements do come up at times, though a few options can get around that:

Airborne Daddy said:


some require signature. May be vendor requested, idk.... ive left a note on my door with sharpie writing that says fedex/ups please leave package.... print my name and sign and theyre fine with that. They snap a photo, got ur signature, theyre covered... i had a few emails from vendors saying package come in few days for signature.

Click to expand...

Haha, I was actually about to bring that up too....

 

[peptidepower77]

mainefungi said:

I know most people here probably won’t agree with me… but I wouldn’t call this a failed delivery. It’s not that the supplier couldn’t get the package to where it was supposed to go — it’s that nobody was there at that destination to accept it.

That being said… if tracking proves the package went back to the supplier, then asking them to refund everything except the shipping cost is completely fair…. Or you could ask for it to be sent again, with you covering the shipping a second time.

Nearly every time, the parcel would have been left with a neighbor or dropped at a collection point — that never occurred. Being home 24/7 just isn't realistic for most people. If my business had shipped something to another person, I'd remain liable right up until it was truly handed over. I'm not trying to blame them unfairly, but I honestly can't tell whether a delivery attempt was made or if it was simply marked as attempted — in Spain that does happen with certain couriers. What I want is a sensible fix, and that's exactly why I came here asking for ideas.

 

[Turbo-Farmer]

Foreign shipments frequently give me this problem. My property sits in a rural area and has a gate. When FedEx, UPS or USPS handles the delivery, I'm able to sign ahead of time, and they will drop the package at the gate or on my front porch, provided I've opened the gate because I'm expecting them. But companies in china rely on carriers that aren't based in the US, and those carriers follow different rules that don't always fit my circumstances. A lot of the time they send me an email, and I end up having to keep the gate open for several days in a row. Other times they simply make no further attempt and send it back to the sender. When that happens, I record the name of that carrier and remind myself to avoid them the next time I buy something.

 

[CNCCurrency]

peptidepower77 said:

mainefungi said:

I know most people here probably won’t agree with me… but I wouldn’t call this a failed delivery. It’s not that the supplier couldn’t get the package to where it was supposed to go — it’s that nobody was there at that destination to accept it.

That being said… if tracking proves the package went back to the supplier, then asking them to refund everything except the shipping cost is completely fair…. Or you could ask for it to be sent again, with you covering the shipping a second time.

Nearly every time, the parcel would have been left with a neighbor or dropped at a collection point — that never occurred. Being home 24/7 just isn't realistic for most people. If my business had shipped something to another person, I'd remain liable right up until it was truly handed over. I'm not trying to blame them unfairly, but I honestly can't tell whether a delivery attempt was made or if it was simply marked as attempted — in Spain that does happen with certain couriers. What I want is a sensible fix, and that's exactly why I came here asking for ideas.

Does Spain not offer informed delivery choices? Just wondering?

 

[DrPEPr]

I can't be bothered to go all the way to the front door, so I just use the doorbell to talk to the delivery person.

"Yoooo, I'm taking a sh!t. Just put it down, bro.. it's all good."

Never missed a package...

 

[Calm Logic]

peptidepower77 said:

I've placed somewhere around 12-15 peptide orders across different companies, and every single one showed up fine.

Back in March I ordered from one company, and things went sideways: the carrier attempted delivery a few times while I wasn't at home, then stopped trying. It never went to a local pickup location or anything like that, and no one reached out by phone. Instead, it got sent back to the original company through the same carrier. That was the end of March.

Since then I've been pestering the sales person nearly every day for updates on the next step. Every time I get something like "we are checking with a manager" or "we need to wait for the package to return". It was flagged as "being returned to sender" back in March and there's been zero movement since, so I'm at a loss for what else I can reasonably do. The salesperson appears to be holding out until it eventually turns up, but hasn't offered any plan for if it never does. A few times I've heard "I'm just an employee", so there's not much they can do.

I've stayed very patient and polite throughout, but now I don't know what counts as normal. Should they be trying to reship this package to me, or is it normal to wait for it to eventually go back? Is asking for a refund at this stage normal? I did order a second package from them between when the first shipped and when it failed to be delivered, and that one was fine.

Just looking for some suggestions as this is the first time it's happened and I feel like I'm not any closer to getting a resolution here, and I don't feel like the salesperson has any other suggestions other than just waiting more time. Thanks.

Is there any tracking info for the automatic return, or does it simply display as returned to sender?

Generally speaking, dealing with Chinese customer service sometimes calls for superhuman patience. (That's the reason I steer clear of them, plus they might vanish tomorrow. Since you live outside the US, your choices are fewer. However, I've heard about GB groups in Europe, which could let you sidestep handling the Chinese yourself down the road.)

 

[LabRatts]

mainefungi said:

I know most people here probably won’t agree with me… but I wouldn’t call this a failed delivery. It’s not that the supplier couldn’t get the package to where it was supposed to go — it’s that nobody was there at that destination to accept it.

That being said… if tracking proves the package went back to the supplier, then asking them to refund everything except the shipping cost is completely fair…. Or you could ask for it to be sent again, with you covering the shipping a second time.

Absolutely, 100%

The vendor did what they were supposed to do, and they aren't to blame for you not staying on top of things here—at least based on how you've laid it out.

What happened is a pickup failure.

 

[Calm Logic]

LabRatts said:

mainefungi said:

I know most people here probably won’t agree with me… but I wouldn’t call this a failed delivery. It’s not that the supplier couldn’t get the package to where it was supposed to go — it’s that nobody was there at that destination to accept it.

That being said… if tracking proves the package went back to the supplier, then asking them to refund everything except the shipping cost is completely fair…. Or you could ask for it to be sent again, with you covering the shipping a second time.

Absolutely, 100%

The vendor did what they were supposed to do, and they aren't to blame for you not staying on top of things here—at least based on how you've laid it out.

What happened is a pickup failure.

If no notices were apparently left, then the courier that the vendor (or the original delivery company) chose doesn't sound like a good one:

peptidepower77 said:

mainefungi said:

I know most people here probably won’t agree with me… but I wouldn’t call this a failed delivery. It’s not that the supplier couldn’t get the package to where it was supposed to go — it’s that nobody was there at that destination to accept it.

That being said… if tracking proves the package went back to the supplier, then asking them to refund everything except the shipping cost is completely fair…. Or you could ask for it to be sent again, with you covering the shipping a second time.

Nearly every time, the parcel would have been left with a neighbor or dropped at a collection point — that never occurred. Being home 24/7 just isn't realistic for most people. If my business had shipped something to another person, I'd remain liable right up until it was truly handed over. I'm not trying to blame them unfairly, but I honestly can't tell whether a delivery attempt was made or if it was simply marked as attempted — in Spain that does happen with certain couriers. What I want is a sensible fix, and that's exactly why I came here asking for ideas.

So @peptidepower77, what did the tracking info from the Chinese vendor show? Or were you not provided tracking info for the final leg of delivery?

 

[LabRatts]

Calm Logic said:

LabRatts said:

mainefungi said:

I know most people here probably won’t agree with me… but I wouldn’t call this a failed delivery. It’s not that the supplier couldn’t get the package to where it was supposed to go — it’s that nobody was there at that destination to accept it.

That being said… if tracking proves the package went back to the supplier, then asking them to refund everything except the shipping cost is completely fair…. Or you could ask for it to be sent again, with you covering the shipping a second time.

Absolutely, 100%

The vendor did what they were supposed to do, and they aren't to blame for you not staying on top of things here—at least based on how you've laid it out.

What happened is a pickup failure.

If no notices were apparently left, then the courier that the vendor (or the original delivery company) chose doesn't sound like a good one:

peptidepower77 said:

mainefungi said:

I know most people here probably won’t agree with me… but I wouldn’t call this a failed delivery. It’s not that the supplier couldn’t get the package to where it was supposed to go — it’s that nobody was there at that destination to accept it.

That being said… if tracking proves the package went back to the supplier, then asking them to refund everything except the shipping cost is completely fair…. Or you could ask for it to be sent again, with you covering the shipping a second time.

Nearly every time, the parcel would have been left with a neighbor or dropped at a collection point — that never occurred. Being home 24/7 just isn't realistic for most people. If my business had shipped something to another person, I'd remain liable right up until it was truly handed over. I'm not trying to blame them unfairly, but I honestly can't tell whether a delivery attempt was made or if it was simply marked as attempted — in Spain that does happen with certain couriers. What I want is a sensible fix, and that's exactly why I came here asking for ideas.

So @peptidepower77, what did the tracking info from the Chinese vendor show? Or were you not provided tracking info for the final leg of delivery?

In my view, keeping an eye on what I've put my money into is on me, not on the delivery folks to tell me about their own missed duties to me. That's just my .02, and I've been known to be cantankerous and curmudgeonly.

 

[Calm Logic]

LabRatts said:

Calm Logic said:

LabRatts said:

mainefungi said:

I know most people here probably won’t agree with me… but I wouldn’t call this a failed delivery. It’s not that the supplier couldn’t get the package to where it was supposed to go — it’s that nobody was there at that destination to accept it.

That being said… if tracking proves the package went back to the supplier, then asking them to refund everything except the shipping cost is completely fair…. Or you could ask for it to be sent again, with you covering the shipping a second time.

Absolutely, 100%

The vendor did what they were supposed to do, and they aren't to blame for you not staying on top of things here—at least based on how you've laid it out.

What happened is a pickup failure.

If no notices were apparently left, then the courier that the vendor (or the original delivery company) chose doesn't sound like a good one:

peptidepower77 said:

mainefungi said:

I know most people here probably won’t agree with me… but I wouldn’t call this a failed delivery. It’s not that the supplier couldn’t get the package to where it was supposed to go — it’s that nobody was there at that destination to accept it.

That being said… if tracking proves the package went back to the supplier, then asking them to refund everything except the shipping cost is completely fair…. Or you could ask for it to be sent again, with you covering the shipping a second time.

Nearly every time, the parcel would have been left with a neighbor or dropped at a collection point — that never occurred. Being home 24/7 just isn't realistic for most people. If my business had shipped something to another person, I'd remain liable right up until it was truly handed over. I'm not trying to blame them unfairly, but I honestly can't tell whether a delivery attempt was made or if it was simply marked as attempted — in Spain that does happen with certain couriers. What I want is a sensible fix, and that's exactly why I came here asking for ideas.

So @peptidepower77, what did the tracking info from the Chinese vendor show? Or were you not provided tracking info for the final leg of delivery?

In my view, keeping an eye on what I've put my money into is on me, not on the delivery folks to tell me about their own missed duties to me. That's just my .02, and I've been known to be cantankerous and curmudgeonly.

Right — FedEx, UPS and USPS all provide tracking numbers, plus there's informed delivery and Ring doorbells. If it's some obscure courier operating in Spain, though, the picture looks completely different. As it stands, we can't even confirm an attempt was made; a notice would have proven that much.

It's possible the OP left out a few tracking-related specifics, but nothing had gone wrong for him before, and the following delivery arrived fine too.

FedEx once claimed to have tried delivering on a Saturday while I was at home the entire day. That was a straight-up lie. Certain drivers are just terrible.

 

[miss-sanne]

This happened in Denmark, and the reason I didn't get the parcel was that the sender left my email off the info.

Over here that's a requirement if they want the parcel placed in a pick-up shop. They won't simply leave it there until they're told it's ok.

Still, the sender got in touch with me, my email was then added, and the parcel arrived.

I can't be expected to be at home all the time.

 

[Calm Logic]

miss-sanne said:

This happened in Denmark, and the reason I didn't get the parcel was that the sender left my email off the info.

Over here that's a requirement if they want the parcel placed in a pick-up shop. They won't simply leave it there until they're told it's ok.

Still, the sender got in touch with me, my email was then added, and the parcel arrived.

I can't be expected to be at home all the time.

Here's some advice that came in without me asking, courtesy of Google Gemini:

Since you've dealt with this before, here are two ways to bypass the "sender forgot my email" headache in the future:

• The PostNord App / "Modtagerflex": If you haven't already, you can register your address and contact info directly in the app. Often, if they see a parcel heading to your address, it will automatically link to your profile based on your name/address, even if the sender left the email field blank.
  
• Pakkeboks/Nærboks: You can set a preferred "fixed" delivery point. This sometimes forces the system to route it correctly the moment it enters the Danish sorting facility.

Click to expand...

 

[miss-sanne]

thanks !

Yes I get that, but the courier here was gls, not Postnord. And with packages coming from denmark this never occurs, they simply drop them at my door.

Perhaps a really shady parcel.